Privacy Policy for LHC Properties

1. Introduction

LHC Properties (“we,” “our,” “us,” or “the Company”) is committed to protecting your privacy and personal information. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you:

• Visit our website (www.lhcprop.com)
• Use our services
• Apply for residential or commercial properties
• Enter into lease agreements
• Interact with our property management systems
• Communicate with our team

2. Information We Collect

2.1 Personal Information

We collect the following categories of personal information:

• Identification Information:
  • Full name
  • Date of birth
  • Social Security number
  • Driver’s license or government ID
  • Photographs for identification
• Contact Information:
  • Email address
  • Phone numbers
  • Current and previous addresses
  • Emergency contact details
• Financial Information:
  • Income verification
  • Employment history
  • Bank account details
  • Credit card information
  • Credit history
  • Rent payment history
• Rental-Related Information:
  • Rental preferences
  • Rental history
  • References
  • Pet information
  • Vehicle information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Device information
• Browsing patterns and interactions
• Referral source
• Access times and dates

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

3.2 Third-Party Analytics

We use the following analytics services:

• Google Analytics
• Facebook Pixel
• HubSpot Analytics

4. How We Use Your Information

4.1 Primary Purposes

• Process rental applications
• Perform background and credit checks
• Manage lease agreements
• Process rent payments
• Handle maintenance requests
• Communicate about property-related matters
• Respond to inquiries
• Maintain security of properties

4.2 Secondary Purposes

• Improve our services
• Analyze website performance
• Develop new features
• Send marketing communications (with consent)
• Conduct market research

5. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity (lease agreements)
• Legal obligations
• Legitimate business interests
• Your consent

6. Background Screening

6.1 Screening Process

We conduct comprehensive background screening including:

• Credit history checks
• Criminal background checks
• Eviction history
• Employment verification
• Rental history verification
• Income verification

6.2 Third-Party Screening Services

We partner with reputable screening services that comply with the Fair Credit Reporting Act (FCRA).

7. Information Sharing and Disclosure

7.1 Third-Party Service Providers

We may share information with:

• Property maintenance contractors
• Payment processors
• Background screening companies
• Legal services providers
• Cloud storage providers
• Communication service providers

7.2 Legal Requirements

We may disclose information:

• In response to legal requests
• To protect our rights
• To prevent fraud
• In emergency situations

8. Data Security

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

9. Data Retention

9.1 Retention Periods

10. Your Rights and Choices

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent
• Opt-out of communications

11. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to request deletion
• Right to equal service and price

12. Children’s Privacy

We do not knowingly collect information from children under 13. If we discover we have received information from a child under 13, we will delete it.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

14. Changes to This Policy

• We reserve the right to update this policy
• Material changes will be notified via email or website notice
• Continued use after changes constitutes acceptance

15. Emergency Contact Information

Emergency contact information is:

• Used only in genuine emergencies
• Stored securely with restricted access
• Updated annually or upon request
• Deleted when no longer needed